1. Support Overview
Welcome to AITODEX support. We provide assistance for account access, platform issues, subscriptions, payments, privacy requests, and legal inquiries.
Fastest path: use the correct contact channel below and include your account email, issue summary, and relevant screenshots or order reference.
2. Contact Channels
| General Support | support@aitodex.com |
| Billing & Refunds | billing@aitodex.com |
| Privacy Requests | privacy@aitodex.com |
| Legal | legal@aitodex.com |
| Business & Partnerships | info@aitodex.com |
| Website | https://aitodex.com |
For common questions, visit our FAQ page first. For subscription self-service, open the Billing page in your account.
3. Which Email to Use
3.1 Technical and Account Issues
3.2 Payments, Invoices, and Refund Requests
3.3 Privacy and Data Protection
3.4 Contracts, Notices, and Legal Matters
4. Before Contacting Support
To help us resolve your issue faster, include:
- Your account email address
- Short subject line describing the issue
- Steps to reproduce (for technical problems)
- Screenshots or screen recording when possible
- Order ID / invoice reference for billing requests
- Jurisdiction and request type for privacy/legal requests
5. Response Times
| General support | Typically within 1-2 business days |
| Billing and refund inquiries | Typically within 2 business days |
| Privacy requests | Handled within legal timelines applicable to your jurisdiction |
| Legal notices | Acknowledgment typically within 3-5 business days |
Business days are Monday to Friday, excluding public holidays.
If you do not receive a reply, check spam/junk and then resend your message.